Why Corvoca?

Who is Corvoca and why does it matter? Corvoca’s mission is written into its name. The “cor” means “heart” and the “voca” means voice — Corvoca is the heart and voice of the contact center industry. 

Why does it matter?

Our team of WFM experts have grown up in the contact center industry. From tech support analyst at dial-up internet companies, to operation managers at large BPOs, all the way to sales leaders at technology vendors—we’ve done it all. Our years of experience have shown us that there is a gap in the contact center industry. We believe there has been an overcorrection and too much attention focused on maximizing productivity and efficiency. This has led to burnout culture that has seen staggering attrition rates for so many contact centers. 

Corvoca can help.

Corvoca can guide you through uncharted territory to conquer everything from scheduling nightmares to skyrocketing attrition. 

For far too long, contact centers have numbed themselves to painfully high attrition rates and accepted it as the norm. We’re here to save you from accepting 40% attrition rates as normal. It doesn’t have to be that way and Corvoca can show you the path to a new era of contact center management. 

It is our mission to be your trusted partner on the journey to a transformed contact center management reality. 

The transformation starts with a conversation. Just email us a simple “hello” → hello@corvoca.com