Attrition
You CAN do something about it
Contact centers have some of the highest attrition rates of any industry, ranging between 30% and 45%. Some even experience 100+% turnover annually, replacing their entire workforce each year. The national average for all other industries? Around 12-15% — it’s clear that contact centers have a unique and extremely expensive problem.
Predict Burnout and Discover the WHY
You can understand who is in danger of burnout, but even more critically WHY they’re in
danger of burnout. Understanding the WHY allows you to be proactive in preventing
burnout, unplanned absence, and attrition.
Predictive Behavioral Analytics
You can go beyond analytics that only show what happened in the past: we can predict emotional behaviors what will happen in the future.
AI analyzes the Moments that Matter and what emotions they create. Emotions are analyzed and linked to burnout behaviors. We transform that data emotional data into predictions of next likely attrition behavior for every team member, every day.
THIS IS NOT ANOTHER SURVEY – THIS IS AI.
Predictive Analytics – Proactive Intervention
You can stop attrition before it happens, and Corvoca can show you how. From offering flexible scheduling, to finding time to listen and make employees feel heard, to creating a supportive work culture, we have the expertise to turn the Moments that Matter into positive, pre-emptive strikes against attrition.
Build exceptional employee engagement
Now that you understand how your employees’ experiences determine their behavior, you can develop a targeted strategy to create exceptional EX and deliver on your promise of exceptional culture.
Let us show you how it can work for you!
Ready to stop attrition?