Predictive Behavioral Analytics (PBA), powered by Anthrolytics, is a patent-pending AI platform that transforms the operational data your contact center already generates into forward-looking predictions about agent wellbeing, engagement, and behavior.
It does not replace your existing systems. It activates them. By connecting to your WFM platform, HR systems, quality management tools, and engagement data, PBA builds an emotional profile for every agent, every day — surfacing who is at risk of burnout or attrition, and exactly why.
Most analytics tools can tell you who is struggling once their KPIs start to suffer. Predictive Behavioral Analytics predicts burnout before it happens; but it also tells you why — identifying the specific reasons that each individual is at risk. Giving you the insights you need to coach each agent with a personalized plan of action.
PBA identifies burnout and attrition risk weeks before it surfaces in KPIs — giving leaders time to intervene before the emotional decision to leave has been made.
Plain-language AI summaries explain exactly which operational factors are driving each agent's risk level — schedule pressure, overtime load, denied PTO, pay stagnation, and more.
Because you know why each agent is struggling, outreach can be tailored to that individual — addressing root causes rather than symptoms, and building genuine trust.
PBA requires no personally identifiable information, is GDPR-compliant, and is explicitly not a surveillance or disciplinary tool. It is a support system — for your people.
PBA elevates the data you have, using it for a new cost-saving purpose. It fits in with your existing systems, it doesn’t require to replace tools you already trust.
Contact centers have no shortage of dashboards and reporting, but no tool you currently have can do what Predictive Behavioral Analytics can. Here’s the critical difference :
The ROI of Predictive Behavioral Analytics is measurable, significant, and multi-dimensional. These are not soft benefits — they are direct improvements to your bottom line.
Beyond these direct savings, consider the compounding value of improved CSAT driven by more engaged agents, reduced management overhead as reactive firefighting decreases, and the institutional knowledge retained when experienced agents stay longer. Corvoca can calculate a customized ROI estimate for your specific contact center — based on your headcount, your current attrition rate, and your average cost-to-replace.
See PBA in action with a personalized walkthrough tailored to your contact center environment. Understand exactly how it would work with your existing data sources.
Get a custom ROI projection based on your contact center's headcount, current attrition rate, and cost-to-replace. See the business case in numbers specific to your organization.
Have questions about how PBA works, what data it needs, how it integrates with your WFM stack, or what implementation looks like? Our team is ready to help.