Who is Corvoca and why does it matter? Corvoca’s mission is written into its name. The “cor” means “heart” and the “voca” means voice —...

  The advent of AI into our daily business activities comes as both a blessing and a curse. Perhaps that’s a counterintuitive statement for a...

In every organization, there’s a story happening beneath the surface of the data — one that isn’t told by KPIs, dashboards, or spreadsheets. It’s the...

Predictive Behavioral Analytics: The Human Science Behind Better Customer Experience Many businesses today are facing a very real challenge—how to stand out from the competition....

Best of Both Worlds: Why “Bring Your Own Tech” Can Work with “Best-In-Class” In contact centers, there’s certainly no shortage of technology—and no shortage of...