Predictive Behavioral Analytics: The Human Science Behind Better Customer Experience Many businesses today are facing a very real challenge—how to stand out from the competition....

Best of Both Worlds: Why “Bring Your Own Tech” Can Work with “Best-In-Class” In contact centers, there’s certainly no shortage of technology—and no shortage of...

In the first of our series on Attrition, we saw that it’s a major challenge for contact centers, directly impacting operational efficiency, employee morale, and...

In Part 1 of this blog series, we introduced the Rule of 5—a statistical principle that shows how just a handful of data points can...

When we think about data, many of us imagine huge spreadsheets filled with endless rows of numbers. It’s easy to assume that the bigger the...