Employee Experience
We have the tools and experience you need!
Employee experience is not a nice to have, it’s a must! For your employees to provide exceptional customer service they need to feel empowered, invested in, and trusted. At Corvoca we can help you provide your employees these key elements your people need to succeed.
Workforce Management
Workforce management (WFM) is more than just forecasting and scheduling. When done right, WFM empowers the employees to own their schedules and create a work/life balance ideal for their unique situations.
Your employees deserve a platform that can provide both flexibility and stability at the same time.
Professional Development
Study after study shows one of the greatest retention plays is for an organization to invest in their staff. In today’s contact center that means professional development for everyone from frontline agents, to back office support, and topline management.
Corvoca has created in-person and online training that spans all levels of your contact center. Let us pour our years of experience into your staff to build them up.
Real-Time Agent Assistance
Management standing over the shoulders of agents, ensuring each interaction is handled correctly, has led to agents feeling micromanaged. But leaving them to fend for themselves, with no help or resources around, has also left to agents feeling abandoned. With Real Time Agent Assistance you can have the best of both worlds. Agents can have the resources they need, just when they need them, and you can trust each interaction will be handled with the latest information possible.
We help contact centers align their profile and maximize their software investments to support customer engagement.
How can we help you?